Frequently asked questions.

We conduct a thorough inspection of your property including visual assessment, moisture mapping with professional meters, and air or surface sampling where needed. We identify the type and extent of contamination, locate moisture sources, and provide a detailed report with a tailored remediation plan and quote.

Most residential properties can be treated in a single visit lasting 2–6 hours depending on the size and severity of contamination. Larger properties, severe infestations, or commercial buildings may require multiple visits. We'll give you a clear timeline during the assessment.

No. SAN-AIR is 100% natural and safe for occupied spaces. There are no harsh chemicals, no toxic fumes, and no evacuation required. You, your family, and your pets can stay home during and after treatment.

Our process follows four steps: (1) Assessment — identify contamination type, extent, and moisture source. (2) Source treatment — address the underlying moisture problem. (3) Surface remediation — physical removal of visible mould using SAN-AIR products. (4) Air treatment — deploy SAN-AIR gels and fogging to treat airborne spores and penetrate concealed areas for ongoing protection.

We address the root cause (moisture), not just the symptom (mould). After remediation, we install SAN-AIR gel systems that continuously purify indoor air for up to 3 months. We also provide ventilation advice and offer quarterly maintenance programs with ongoing monitoring.

Absolutely. SAN-AIR is 100% natural, TGA-accredited, and independently tested by UNSW and Eurofins Laboratories. There are no synthetic chemicals, no toxic residues, and no harmful fumes. It's safe for continuous use around children, pets, and people with chemical sensitivities.

Yes. SAN-AIR has been independently tested by UNSW (University of New South Wales) and Eurofins — a globally accredited laboratory. Testing confirmed efficacy against common indoor mould species including Aspergillus niger and Stachybotrys chartarum (black mould), as well as airborne bacteria.

Bleach kills surface mould but doesn't penetrate porous materials — roots survive and regrow. It also releases chlorine gas, damages surfaces, and the water content can actually promote regrowth. Chemical biocides leave toxic residues in your home. SAN-AIR treats the air itself, reaches concealed areas, and leaves no harmful residues.

The TGA (Therapeutic Goods Administration) is Australia's regulatory authority for therapeutic goods. TGA accreditation means SAN-AIR products have been assessed for safety and quality. It's the same regulatory body that oversees medicines and medical devices in Australia.

Every property is different. Cost depends on the size of the affected area, type of mould, severity of contamination, and what materials are affected. We start with a free assessment and provide a detailed, no-obligation quote. Most residential treatments are completed in a single visit.

Yes — we provide free initial assessments for residential properties within our service areas. The assessment includes a visual inspection, moisture readings, and a verbal overview of the problem and recommended treatment. Detailed written reports with lab testing are available at additional cost.

Yes. Our assessment reports include species identification, moisture mapping, scope of damage, and a remediation plan — all the evidence insurers need to process a claim. We work regularly with insurance assessors and understand what documentation is required.

We service Greater Sydney (Eastern Suburbs, Inner West, North Shore, Northern Beaches, Sutherland Shire, and Western Sydney), plus Brisbane (QLD), Melbourne (VIC), and Canberra (ACT) through our contract teams. All locations receive the same Pureairo service standard and TGA-accredited products.

We offer same-week assessments across all service areas. For urgent cases — such as post-flood, severe contamination, or health-related emergencies — we provide priority response within 24–48 hours where possible.

Yes. We service offices, retail spaces, warehouses, aged care facilities, schools, and other commercial properties. Our commercial-grade fogging technology can treat large spaces efficiently, and we schedule treatments outside business hours to minimise disruption.